1. Refund Policy

a. Digital Products (Photoshop Mockups):

• Due to the nature of digital products, we generally do not offer refunds once the mockup files or other files have been downloaded or accessed. However, we understand that circumstances may vary, and customer satisfaction is our priority. If you encounter any issues or are dissatisfied with your purchase, please contact our customer support at info@graphic.com.pk within 7 days of purchase for assistance.

b. Exceptional Cases:

• Refund requests may be considered for exceptional cases, such as technical issues preventing the proper use of the mockups. Each request will be evaluated on a case-by-case basis.

2. Returns Process

a. Digital Products (Photoshop Mockups):

• If you encounter any issues with your Photoshop mockup files or other files, please contact our customer support within [number of days] days of purchase. We will work with you to address the issue or provide a replacement.

3. Exchanges

We do not offer exchanges for digital products. If you encounter issues with your mockup files, please contact our customer support for assistance.

4. Refund Processing Time

Refunds, when approved, will be processed within [number of days] days of receiving the refund request. The refund will be issued to the original method of payment.

5. Non-Refundable Items

All sales of Photoshop mockups or other files are final unless there are exceptional circumstances, such as technical issues that prevent the proper use of the files.

6. Contact Information

If you have any questions or concerns about our Refund and Returns Policy, please contact us at info@graphic.com.pk.

This Refund and Returns Policy was last updated on 11/17/2023